Refund & Cancellation

UrbnaTenants is a listing and discovery platform. We connect students looking for accommodation with property owners in the Chandigarh University Uttar Pradesh region. We do not handle, hold, process, or intermediate any money between any parties.

As such, this policy covers two distinct areas:

• Platform-level cancellations — cancelling listings, bookmarks, or accounts on UrbnaTenants
• Real-world rental disputes — guidance on how to handle deposit or rent-related issues with a landlord

As a tenant, you may at any time:

• Remove saved or bookmarked listings from your profile
• Stop communicating with a landlord through the platform
• Close your UrbnaTenants account (see Section 8)

If you have already entered into a rental agreement with a landlord outside of UrbnaTenants, any cancellation of that agreement — and any financial consequences such as forfeiture of a security deposit — is governed solely by the terms of that agreement and applicable Indian tenancy law.

As a landlord, you are free to:

• Remove or deactivate any of your property listings at any time
• Mark a listing as "unavailable" once a tenant has been found
• Close your UrbnaTenants account at any time

If a landlord cancels an agreed-upon rental arrangement after receiving a deposit from a tenant, this is a civil matter governed by the terms of the rental agreement. UrbnaTenants expects landlords to act in good faith and honour arrangements they have committed to.

Landlords who repeatedly mislead or defraud tenants may have their accounts suspended or permanently removed from the platform following investigation.

Listings on UrbnaTenants can be removed in the following ways:

• By the landlord — voluntarily, at any time, once the property is occupied or taken off market
• By UrbnaTenants — if a listing is found to be fraudulent, inaccurate, duplicate, or in violation of our Terms & Conditions
• Following a reported complaint — if a verified complaint is raised and found to be valid after review

There is no charge or penalty associated with listing removal, regardless of the reason. Landlords are encouraged to keep their listings up to date and remove properties promptly once they are no longer available.

Since all payments between tenants and landlords occur outside the UrbnaTenants platform, we do not have the authority or ability to compel a refund of any rent, deposit, or advance payment.

However, we understand that disputes can arise. If you are facing a deposit or rent dispute, we recommend the following steps:

If you wish to report a fraudulent listing, a deceptive landlord, or any misconduct you have encountered through the platform, here is how the process works:

You may cancel or delete your UrbnaTenants account at any time, for any reason, at no cost. To request account deletion:

• Email us at suryanshshukla82@gmail.com with your registered email address and a deletion request
• Upon confirmation, your account, profile, and all associated listings will be permanently removed
• This action is irreversible — your data will be deleted and cannot be recovered

We will process account deletion requests within 7 business days of receiving a confirmed request.

UrbnaTenants is a neutral discovery platform and is not responsible for:

• Any financial loss arising from rental transactions between users
• A landlord's failure to return a security deposit
• Misrepresentation of property details by a landlord
• Any verbal or informal agreements made outside the platform
• The outcome of any rental arrangement initiated through our platform

We strongly encourage all users to obtain written agreements, use traceable payment methods (UPI, bank transfer), and verify properties before committing to any payment.